Whether you’re moving in, managing your tenancy, or preparing for a move-out, we’ve got you covered with all the essential information you need. Let’s dive into each section to ensure you have a smooth and stress-free renting experience.
Moving In
What references do I need to get?
When moving in, you may need to provide personal and financial references to your landlord or lettings agent. This usually includes:
– Employment reference: a recent pay slip, letter from your employer or contract of
employment confirming your job status and salary.
– A statement from your former landlord confirming your rental history and reliability in making payments.
– Credit Check: You might also undergo a credit check to verify your financial responsibility.
Who is responsible for contacting the utility companies after I move in?
As the new tenant, you are typically responsible for contacting utility companies to set up
accounts in your name, where possible we will assist. Make sure to contact:
– Current electricity provider
– Current gas provider
– Water company
– Internet and phone providers
– Local council
Paying Rent
How do I pay rent?
Rent payments can usually be made via:
– Bank standing order: Setting up a regular payment directly to your landlord’s or agent’s bank.
– Online payment systems: Some landlords or agents may offer online payment portals.
– Direct bank transfer: Paying rent directly from your bank account (make sure to include your reference number).
When will the rent leave my account?
Unless otherwise agreed, rent payments fall due on the monthly anniversary of your tenancy start date, as specified in your rental agreement or standing order.
What happens if my rent is paid late?
If your rent is paid late, it’s essential to notify your landlord or property manager immediately. Late payments may incur a fee, and continual late payments can affect your tenancy and potentially lead to eviction.
Help During Your Tenancy
Who do I speak to if I have problems with my tenancy?
For any issues related to your tenancy (maintenance requests, disputes, etc.), you should
contact your landlord or property manager directly. They are your primary point of contact for help and support.
How do I serve notice to vacate my property?
To serve notice, you will typically need to provide written notice to your landlord or property manager. Check your lease agreement for the required notice period (often 2 months). Include your name, address, and the date you intend to vacate.
What penalties will I incur should I break my lease agreement early?
If you break your lease early, you may be responsible for:
- Paying rent for the remaining term of the lease.
- Covering the costs of re-letting the property.
- Any other fees outlined in your rental agreement, such as an early termination fee.
How do I renew my contract?
Discuss your wish to renew your contract with your landlord or property manager at least two months before your current lease ends. They will provide you with the terms for renewal, including any changes in rent or conditions.
Moving Out
How do I manage the end of tenancy process with my landlord/property manager?
To manage the end of your tenancy:
1. Give proper notice as specified in your lease.
2. Arrange a final property inspection with your landlord.
3. Complete any necessary cleaning and repairs before moving out.
Am I required to pay for an end of tenancy clean?
It’s best to check your rental agreement for any cleaning clauses.
Can Lexingtons Estate Agents organise an end of tenancy clean for me?
If you’re renting through Lexingtons, we may offer cleaning services or can recommend reliable service providers. Check with your managing agent for more details.
Do I need to be present for the inventory check-out?
Your presence is not required during the inventory. Upon receiving the inventory report from the clerk, you will have approximately seven days to review its contents and raise any disputes or amendments.
Where should I return the keys?
Return the keys to your landlord or property manager on your last day in the property. Make sure to agree upon a time for the key handover.
When should I cancel my standing order for rent?
Cancel your standing order once you have vacated the property and confirmed with your
landlord that all rent obligations are completed.
When should I close my utility accounts?
Contact your utility providers at least a week before your move-out date to close your accounts. Be sure to provide a final meter reading for an accurate bill.
My utility provider wants the name of the new bill payer – what should I tell them?
You can inform your utility provider that you are vacating the property, and that the new
occupant will be taking over the bills. They may request the name of the new tenant, which you can provide if known.
Can I leave unwanted furniture in the property?
You should not leave any unwanted furniture unless you have received explicit permission from your landlord. Arrange to dispose or donate unwanted items before moving out.
How do I retrieve my post once I have vacated the property?
To receive your post after vacating, consider contacting the Royal Mail to set up a mail
forwarding service. This service can help ensure you receive any important mail sent to your previous address.
How can I get a reference?
To request a reference, contact your landlord or property manager. They can provide you with a reference letter detailing your rental history, payment behaviour, and conduct as a tenant. Sometimes your new letting agent may apply for a reference on your behalf.
Deposit
How much is my deposit?
The deposit amount is typically equal to five weeks’ rent for assured shorthold tenancies (AST) or six weeks if the annual rent exceeds £50,000.
Is my deposit protected, and can I have a copy of the certificate?
Yes, your deposit should be protected in one of the government-approved schemes. You are entitled to receive a copy of the protection certificate, confirming this.
When will I get my deposit back?
Your deposit should be returned within 10 working days after your tenancy ends, provided there are no disputes, and the property is in good condition.
How will I get my deposit back?
Your security deposit is safely held by an independent deposit scheme. Once the agent or landlord authorises its release, you should contact the deposit scheme and they will send the funds straight to your bank account.
Can we split the deposit, and have it returned to different accounts?
The deposit is returned in full to the main tenant appointed at the beginning of the tenancy.
What happens if I do not agree with my landlord’s proposed deductions?
If you disagree with any proposed deductions from your deposit, you can negotiate with your landlord and request copies of receipts or dispute them through your deposit protection scheme’s dispute resolution process.
Where can I find a copy of the inventory check-out report?
You can request a copy of your inventory check-out report from your landlord or property
manager. This document will outline the condition of the property at the end of your tenancy and any items that may affect your deposit return.
