We pledge to assist our Vendors, Landlords, Purchasers and Tenants in the following ways:-
Provide the best possible service to all our customers and always be on hand to give the best and most professional advice.
We will ensure that all our staff are always helpful , courteous and attentive to our customer’s needs.
Always monitor our performance to guarantee customer satisfaction and always look to
further improve our services for new and existing customers.
Make sure our priorities and loyalties always lie with our customer and we will not
compromise or sacrifice this pledge to serve the interest of any other parties.
Strictly maintain our customers privacy and not divulge their details to any other parties unless consent has been granted.
Ensure honesty and impartiality in our advice, so our customers get the best
opportunity at realising their aims and ambitions in respect of their property.
Be upfront and transparent about our charges and fees at all times.
Acknowledge complaints within one week and deal with them in accordance with the
procedures set out by the OEA Ombudsman for Estate Agents. Complainants must
always formalise their grievance in writing.
Lexingtons will always answer any queries promptly by either e-mail or telephone.
Advertise all properties accurately and comprehensively mentioning all the
main and unique points to make the property more marketable.
Coordinate viewings with the customer and provide useful feedback to the vendor about the property once visited by the prospective applicant
Always inform the vendor of a offer in writing and verbally
When a sale is agreed, provide both parties solicitors any additional information
required to expedite the sale.
